1. Introduction
aiAgentOne ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and billing information when you create an account.
- Knowledge Base Content: Documents, data, and content you upload to train your AI agents.
- Conversation Data: Messages exchanged between your visitors and AI agents or human agents.
- Communications: Information you provide when contacting support or participating in surveys.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, click patterns.
- Device Information: IP address, browser type, operating system, device identifiers.
- Log Data: Server logs, error reports, performance metrics.
- Cookies: Session cookies, authentication cookies, analytics cookies.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send billing notifications
- Train and operate your AI agents based on your knowledge base
- Improve and personalize user experience
- Communicate with you about updates, support, and marketing (with consent)
- Detect, prevent, and address security issues and abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Cloud hosting, payment processing, analytics services that help us operate the platform.
- AI Model Providers: Query text is sent to LLM providers (OpenAI, Anthropic, etc.) to generate responses. We use enterprise agreements that prohibit training on your data.
- Legal Requirements: When required by law, subpoena, or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- SOC 2 Type II certified data centers
- Role-based access controls and audit logging
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
7. Company Information
aiAgentOne is a product managed by Appetenza Technologies.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@@aiagentone.in
Phone: +91-8860997066
Managed by: Appetenza Technologies
Address: C-28, Namo Bharat Street, New Ashok Nagar, East Delhi, Delhi 110096, India